Policies

/Policies

Accuracy

We have taken care to ensure that the content of this website is accurate and current. However, Honeysuckle Cakes and Confectionery accepts no responsibility in cases where a genuine error has taken place either in the description of a product, its price or information relating to any other service that we provide. We reserve the right to refuse to sell you a product if there is a dispute relating to the attributes or price of a product. All prices are subject to change.

Privacy

Please note that we collect and retain information about visitors to the site. If you purchase products from the site we will collect and retain personal information including your name, telephone number and address. We will not disclose this information to any individual or company other than those who require the information to process your order. You have the right to access any personal information held about you and to correct or delete such information from our database.

Copyright

All content included on this site, such as text, logo, is the exclusive property of Honeysuckle Cakes and Confectionery.

License & Site Access

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Honeysuckle Cakes and Confectionary so long as the link does not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use logo or other proprietary graphic or trademark as part of the link without express written permission.

Site Security

All ordering information, including your name, address and credit card details. Honeysuckle Cakes and Confectionery may hold these details on file, but does not accept responsibility for information that is sent by e-mail or website being lost or stolen.

Exclusion/Limitation of Liability

We do not accept any responsibility whatsoever for any damage or harm arising from or in relation to this site and/or associated sites and/or associated stores and/or other services, including but not limited to damage or harm arising out of errors or omissions in the material contained on this site.

Links

Any links included in this site does not imply endorsement of the content of sites that we link to. We take no responsibility for any damage or harm arising from the inclusion of such links.

Website Modification

We may at our discretion, modify any of the material contained on this website, including these terms and conditions, without prior notice. Continued use or the placing of an order by the Customer after a notification is made constitutes acceptance by the Customer of the modifications.

Termination of Services

Honeysuckle Cakes and Confectionery reserves the right, and has absolute discretion to, at any time and for any reason whatsoever, terminate all or part of any service supplied by us, with or without notice, effective immediately.

Force Majeure

Honeysuckle Cakes and Confectionery shall be under no liability – to the Customer in respect of anything that, if not for this provision, would or might constitute a breach of this Agreement, where this arises out of circumstances beyond our control, including but not limited to natural disasters; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage.

Refund

Honeysuckle Cakes and Confectionery reserves the right to refuse refund for cancellation of an order, and may still charge if an order is cancelled less than 24 hours before pick-up/delivery time. No cash refunds will be issued, if product is deemed to be unsatisfactory or sub-standard, a store credit for the same product or to the same value may be issued by the Store Manager. Honeysuckle Cakes and Confectionery is not obligated to provide receipts for previous orders that may have been lost, and will not be liable if receipts or invoices are lost or damaged.

Store Hours

Honeysuckle Cakes and Confectionery reserves the right to open for business or remain closed on Public Holidays at the Store Manager’s discretion, or due to unforeseen circumstances, as detailed above. Opening hours may vary.

Pick Up

All orders placed for Pick-Up are to be collected before store closing time on the day specified. Honeysuckle Cakes and Confectionery accepts no responsibility for cakes not picked up before the closing time, and reserves the right to charge for any orders not collected.

Delivery

Delivery prices may vary based on location and are subject to change. Honeysuckle Cakes and Confectionery reserves the right to set definitions of CBD and Suburb designations in regards to any order placed for delivery.

A second delivery cost will incur if the person is not there to receive delivery. If instructions are given for the delivery item to be left at the door or at the delivery premises, Honeysuckle Cakes and Confectionary does not take any responsible for damages or loss. Honeysuckle Cakes and Confectionary does not accept responsibility in the event the item does not get there on the day required for delivery, due to any of the above. All products must be paid for before delivery. Honeysuckle Cakes and Confectionery cannot be held responsible for any time zone differences when placing an order on the net. The customer is responsible for ensuring that the order required for delivery is placed in advance and Honeysuckle Cakes and Confectionery will not be held responsible if the order is received outside of shop hours or time zone hours. The customer is responsible for ensuring that they have filled out all the correct details on the order form needed to fulfill the order for delivery.

Wedding Cake

Prices and designs may vary between stores. A non-refundable deposit is required at the time the order is placed, prices and deposit will be set by Store Manager. Changes to an order already placed may incur extra charges. Wedding cakes will not be delivered. Honeysuckle Cakes and Confectionery accepts no responsibility for any damages once product has left the store. Honeysuckle Cakes and Confectionery may cancel any order in the event of Force Majeure as detailed above.

Customer Accounts

Loyalty Cards issued by Honeysuckle Cakes and Confectionery may only be used by the account holder, and cannot be exchanged for cash or used for wedding bookings. Loyalty Cards are issued at the Store Manager’s discretion. Loyalty cards are valid for six months from date of issue, after which they are subject to review. Loyalty Cards will be valid only at Honeysuckle Cakes and Confectionery outlet at which they have been issued. Promotions offered to Loyalty Card customers may only apply to the store at which the customer holds an account, and may be limited to a particular customer, company or event. Honeysuckle Cakes and Confectionery may retain customer’s contact details for the purpose of sending promotional material on a monthly basis, but is not obligated to offer a promotion every month. Promotions may be discontinued without notice and are subject to change. Honeysuckle Cakes and Confectionery may cancel any customer’s Loyalty Card in the event of misuse.